Polices

Refunds

Finavia offer a 14-day, no quibble money back guarantee! If you change your mind, or are not fully satisfied with your purchase, please contact our customer service team on +44 7946 723713 or send us an email to finavialtd@gmail.com and we’ll sort out your return.

Return postage: Buyer pays return postage

Cancellations / Non-faulty returns

If you change your mind, and wish to return your order, you must do so within 14 calendar days of the date of delivery.

Unwanted returns are not accepted after this period.

To qualify for a refund, unwanted products must be:

- Unopened

- Unused, without installation or data input

- In the same condition as supplied to you

- Complete with any accessories and free gifts offered with it

- With the original box and unopened packaging

Unwanted products cannot be accepted after 14 days if any of the above criteria are not met.

The right of cancellation does not apply in the following circumstances:

- When the product seal has been broken on any DVDs, CDs, memory cards or software, including games

- On any personal hygiene products such as shavers, hair care products

- On headphones, where the seal on the packaging is broken

- If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than the Manufacturer will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

Postage & Collections

Dispatch time= 1 working day

We deliver within the UK only

We don't post to Channel Islands or Internationally

Warehouse/store pick-ups are not available

Economy delivery - Free

Dispatch from warehouse: 1 working day* - Orders dispatched in 24 hours of placing order. Customers receive an email to confirm dispatch.

Postal service/courier delivery: 1 - 5 working days* after dispatch - delivered by Parcel force, Hermes or Royal Mail

Courier deliveries are Monday to Friday, 9am to 5pm; excluding bank holidays.

*Working days are Monday to Friday, 9am to 5pm; excluding bank holidays.

**Courier selection is standard and will depend upon value and/or weight/dimensions of the product.

If there is a problem with the product during the return period, and a repair/replacement is preferred, then we will arrange collection free of charge. We will repair/replace and return back to the customer free of charge.

If an item needs returning to us under warranty, then the buyer will cover the costs of sending the item to us. Once the item is received and repaired, we will arrange return postage free of charge.

If the item arrives back to us and is deemed as non-faulty or damaged in a non-warranty category, then return postage costs will be covered by the buyer for us to post the item back. £15 fees can be made to us to return it or the buyer can arrange their own courier. Non-warranty repair prices will be discussed prior to repairing or returning the item.

When a problem occurs

Find your original sale invoice that we provided (this enables us to speed up your refund/return). This must be provided to prove warranty/refund exists and duration has not expired.
Contact us immediately to avoid delays and possible warranty duration expiration.
Once discussed with us provide as much information within the box of the product as possible (personal information, faults of product, sale invoice proof, and return address/mobile if necessary).
For safest transport of goods, send product in the original box with an outer liner (to keep waterproof and enclosed).
When we arrange collection of your product, we will email the buyer a shipping label for buyer to print
If you post the product to us, please provide us with tracking to keep an eye out for the parcel.
We will keep in close communication with you regarding a refund, a repair or replacement and will contact you by phone or email if a problem occurs.

We as a company stand by the above terms and conditions and believe that they support us as a supplier and you as a buyer.

If warranty stickers exist on our products and these are tampered with in any way during the warranty duration then the warranty will end immediately.

We will not refund or attempt repair on products where the warranty stickers have been tampered with.

Our product specifications are set on sale. Upgrade options must be discussed with us prior to sale. If upgrades are attempted on our products then warranty will end immediately.

If our products are opened in any way to attempt upgrade or self-repair the warranty will end immediately.

All our internal components are marked and if we deem items to have been removed or swapped from our products then warranty will end immediately or refunds will be denied.

Operating systems on the products are tested by us as fully working before the item is listed for sale. We will not be responsible for any tweaks/upgrades/changes within the software.

Software License Keys

All of our products have a unique license key included.

This is embedded within the product itself.

Upon the load of the operating system, if the activation is not automatic from the embedded license key then we provide a new unique license key included within the product box.

This is unique to the device and stays with the device. If the device is returned for a refund/replacement then the license key comes back with the device.

Please keep this handy in case of software issues in the future